Last updated: 26/07/2026
This automatic translation is provided solely to facilitate understanding. Only the French version is contractually applicable and authoritative. In the event of any discrepancy, ambiguity or translation error, the French version shall prevail. Read the authoritative French version.
Table of contents
Access to the service is subject to the express acceptance of these terms when creating an account. If you do not accept these terms, you must not use the service.
The service is offered to natural persons acting as consumers. You represent that you are of legal age and have the legal capacity required to enter into a contract.
The service is not contractually intended for purchases made for professional purposes.
SpacesArchiver is an online service allowing a user to generate and temporarily download an audio file corresponding to a public Space broadcast on X.com.
The service may in particular identify a public Space by means of a URL link or a public X account identifier, solely in order to facilitate the search for the relevant content. This identification feature does not constitute authorization, transfer of rights, or validation by SpacesArchiver of the lawfulness of the request.
Based on a public X account identifier (for example an @handle), the service may automatically identify one or more recent public Spaces that may match the user's search. This feature is intended solely to facilitate the identification of specific public content and does not constitute an indexing, search, or content catalog service.
Any results that may be provided from public data are generated automatically, without manual editorial selection by SpacesArchiver.
Because Spaces are ephemeral, some public content may undergo automatic, temporary technical processing so that it can be made available through the service. This processing does not make the files publicly accessible and does not constitute a catalogue.
When a user adds a Space to their history or requests its capture, the user must have all rights, authorizations and legitimate grounds necessary to download and use the corresponding audio file.
Each authorized user has a download period limited to 24 hours. Temporary technical files are deleted when they are no longer necessary for an active access period, subject to the time required for their purge.
SpacesArchiver does not constitute a content library. Files may be deleted earlier following a substantiated report or retained separately where required by a legal obligation or a request related to a dispute.
Creating an account is required to use certain features of the service.
Credits may be added through promotional codes under the conditions displayed on the site. Unless otherwise stated, those credits have no monetary value, are non-transferable, and cannot be exchanged for money.
The service operates using a system of digital credits.
A validly completed capture corresponds to the consumption of one credit.
Ordered credits are added to the user's account immediately after payment validation.
This immediate making available of credits constitutes the beginning of performance of the contract, without, by itself, constituting performance of all future captures that the user may request.
Each capture subsequently triggered by the user constitutes a separate operation performed at the user's request.
A credit is only definitively consumed when a request initiated by the user results in the availability of a downloadable audio file that is not manifestly corrupted.
In the event of a technical failure or anomaly attributable to SpacesArchiver that renders the file unusable, the corresponding credit may be re-credited or may, as appropriate, give rise to a suitable measure to restore conformity.
Unavailability, deletions, restrictions, changes, limitations, or malfunctions originating from X.com, the source Space, the source account, or any third party do not, in themselves, constitute a malfunction attributable to SpacesArchiver.
The applicable packs, credit quantities, and prices are those displayed on the site at the time of the order.
Credits are personal, non-transferable, non-exchangeable for money, and do not constitute electronic money or a financial instrument.
Purchased credits do not expire as long as the service remains active. In the event of the definitive shutdown of the service, users holding unused purchased credits will be informed by email at least thirty (30) days before the effective shutdown date and may request reimbursement of unused credits on a pro rata basis according to the price paid. Credits obtained through a promotional code have no monetary value and are not refundable.
Payments are processed via Stripe. Available payment methods may vary depending on the country, device, or conditions offered by Stripe.
The Publisher is the seller of the service and collects payment.
Prices are stated in euros. VAT not applicable, article 293 B of the French General Tax Code.
In principle, the consumer has a period of fourteen (14) days from the day after the conclusion of the contract to exercise the right of withdrawal, without having to state any reason.
To exercise this right, the consumer may, before expiry of the applicable period, send the standard withdrawal form included herein or any unambiguous statement expressing the decision to withdraw, to the following address: [email protected]. For every purchase that remains eligible for withdrawal, a button is offered after signing in from the "My account" page, under "Credits" and then "Purchase history". That button is the recommended way to exercise this right. The email address remains available for any free-form withdrawal statement.
The refund due in the event of withdrawal shall be made no later than fourteen (14) days from the date on which SpacesArchiver is informed of the decision to withdraw, using the same means of payment as that used for the order, unless the consumer expressly agrees otherwise. Where the order was paid via Stripe, the refund is processed via Stripe to the payment method used for the purchase, subject to the processing times of Stripe, the bank or the relevant payment method.
Where the consumer expressly requests performance of the contract before the end of the withdrawal period, the ordered credits are added to the consumer's account immediately after payment validation, except in the event of a technical incident or security verification.
In the event of withdrawal after this beginning of performance:
At the time of payment, the consumer must tick a separate, unticked box by which the consumer expressly requests the immediate performance of the contract and the activation of credits as soon as payment is validated, and expressly acknowledges the consequences for the right of withdrawal under the conditions set out above. Acceptance of these Terms of Use / Terms of Sale is obtained separately when the account is created.
After payment, Stripe sends or makes available a payment receipt. An invoice may also be provided upon request.
SpacesArchiver retains proof of the express request for early performance, relevant timestamps, the applicable contractual version, the number of credits ordered and, where applicable, the Stripe invoice or payment identifier associated with each order.
The consumer has two years from the supply of the digital content or digital service to invoke the legal guarantee of conformity if a lack of conformity appears. For one year from supply, the consumer only has to establish the existence of the lack of conformity, not the date on which it appeared.
The legal guarantee of conformity includes the obligation to provide all updates necessary to maintain the conformity of the digital content or digital service.
The legal guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following the request, free of charge and without major inconvenience.
The consumer may obtain a price reduction while retaining the digital content or digital service, or may terminate the contract and obtain a full refund in exchange for relinquishing the digital content or digital service, if:
The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is sufficiently serious to justify an immediate price reduction or termination. In that case, the consumer is not required to request conformity beforehand.
Where the lack of conformity is minor, the consumer is entitled to cancellation of the contract only if the contract does not provide for payment of a price.
Any period of unavailability of the digital content or digital service for the purpose of restoring conformity suspends the remaining guarantee period until the content or service is supplied in conformity again.
The rights above result from Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code. A professional who, in bad faith, obstructs implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover, in accordance with Article L. 242-18-1 of that Code.
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is retained, or to a full refund in exchange for relinquishing it.
The user is responsible for the lawfulness of the requests they submit and for their use of the files they download. Files are provided for personal use, in compliance with applicable laws.
The user undertakes to comply with applicable laws, third-party rights, privacy, copyright, related rights, voice rights, and the terms of use of the relevant third-party platforms.
The user represents and warrants that, for each submitted request, the user has all rights, authorizations, and legitimate grounds necessary to request the archiving of the relevant Space and to download the corresponding audio file.
In particular, it is prohibited to use the service to:
SpacesArchiver provides an automated service for generating and temporarily making files available under the conditions described in Article 2. Depending on the circumstances, some technical storage operations may fall under the regime applicable to hosting services. This description does not prejudge the legal classification of the service.
Any person or entity may electronically report specific content that they consider unlawful or infringing their rights, in particular copyright, related rights or privacy rights, by writing to [email protected]. The date and time of receipt are recorded automatically.
To allow diligent processing, the notice must contain:
Any useful supporting evidence may be attached to the notice. No prior request to the author, the person broadcasting the content or X.com is required.
Where the notifying party's email address is known, SpacesArchiver acknowledges receipt without undue delay. The notice is examined diligently, objectively and without arbitrariness. Additional information may be requested where necessary to identify the content or assess the report.
Where the notice makes it possible to identify the unlawful nature of the content without an in-depth legal examination, SpacesArchiver acts promptly to remove the file or disable access to it. Depending on the nature and seriousness of the facts, the relevant account may also be suspended under these terms. A file may be deleted before the end of the active download period.
SpacesArchiver informs the notifying party, without undue delay, of the decision taken regarding the reported content and, where available, the applicable avenues of appeal.
SpacesArchiver uses reasonable means to ensure the accessibility of the service, without guaranteeing permanent availability or the complete absence of errors.
Temporary interruptions may be necessary for maintenance, security, incident remediation or technical development of the service. SpacesArchiver takes reasonable measures to limit their duration and, where circumstances permit, to inform users.
The operation of the service may depend on third-party services, in particular X.com, network infrastructure, hosting providers, or external technical service providers. Those dependencies may make an operation temporarily or permanently impossible. They do not deprive the consumer of mandatory rights and, where no usable audio file is supplied, the corresponding credit is not definitively consumed or is restored.
In the event of abuse, fraud, attempted circumvention, manifestly unlawful use, or breach of these terms, SpacesArchiver may temporarily suspend or permanently close an account. The measure is adapted to the nature and seriousness of the facts and limited to what is necessary to protect the service, its users, third parties and the rights concerned.
Where the user's electronic contact details are known, the user is informed of the reason, scope and, in the case of a temporary suspension, the expected duration of the measure, as well as the possibility of challenging it at [email protected]. This information is provided before the measure or no later than when it takes effect, except in an emergency involving security, fraud prevention or imminent harm, or where a legal obligation or an authority's instruction prevents it.
A temporary suspension prevents credits from being used but does not delete them. Where permanent closure of an account makes it impossible to use purchased unused credits, they are refunded pro rata based on the amount actually paid and definitively collected, after deducting any amount already refunded, disputed or charged back. The refund may be deferred only for the time strictly necessary to conduct a fraud check or comply with a legal obligation. Promotional credits have no monetary value and are not refundable.
Force majeure means any event beyond SpacesArchiver's control that could not reasonably have been foreseen when the contract was concluded, whose effects cannot be avoided by appropriate measures and that prevents performance of the relevant obligation, in accordance with Article 1218 of the French Civil Code.
Depending on the circumstances, a natural disaster, large-scale cyberattack, general internet infrastructure failure, administrative or judicial decision requiring suspension of the service, legislative or regulatory change making the service impossible to perform, or permanent interruption of access to content by the source third-party platform constitutes force majeure only if all of the above conditions are met.
In the event of force majeure, SpacesArchiver will inform users as soon as possible and take reasonable measures to limit the consequences. Where the impediment is temporary, the relevant obligation is suspended for its duration, unless the delay justifies termination of the contract. If the impediment becomes permanent or continues for more than thirty (30) days, users holding unused purchased credits may request reimbursement under the conditions set out in the Refund Policy.
Mandatory consumer rights, in particular with regard to the right of withdrawal where applicable, the legal guarantee of conformity, and any other mandatory provision, apply in full and are in no way limited by these terms.
SpacesArchiver is liable under ordinary law for damage attributable to it and causally connected with a breach of its obligations. Nothing in these terms limits liability for personal injury, fraud or gross negligence, breach of an essential obligation, or infringement of mandatory consumer rights.
If SpacesArchiver is subject to a claim, demand, or proceeding directly related:
the user may be required, within the limits permitted by law, to compensate only the direct consequences suffered by SpacesArchiver as a result of the user's own conduct.
This clause neither has the purpose nor the effect of increasing the consumer's liability beyond what the law provides, nor of affecting the consumer's mandatory rights.
These terms may be updated to reflect a legal or regulatory development, a security requirement, the prevention of fraud or abuse, a technical development of the service, or a change affecting a third-party service on which its operation depends.
The version applicable to a purchase is the version in force on the order date. A later amendment does not retroactively alter the rights attached to an order that has already been performed. For ongoing contracts or services, amendments are made under the conditions set out below and under the applicable mandatory legal provisions.
Updates necessary to maintain the conformity or security of the service may be deployed during the supply period. Where user action is required to benefit from them, SpacesArchiver provides the relevant information.
Any other update affecting an ongoing digital service must be based on a valid reason stated above and made at no additional cost. The user is informed clearly and understandably, reasonably in advance and on a durable medium, including by email, of its effective date and foreseeable consequences.
Where such an update has a non-minor negative impact on access to or use of the service, the consumer may reject it where technically possible or terminate the contract free of charge within the statutory period. Upon termination, purchased unused credits are refunded pro rata based on the price paid. This right to terminate does not apply if SpacesArchiver allows the consumer to retain, at no additional cost, an unchanged and compliant service.
These terms are governed by French law. This choice does not deprive a consumer residing in another country of the protection afforded by the mandatory provisions of the law of their habitual country of residence where those provisions apply and cannot be derogated from by agreement.
For any complaint, you may write to us at: [email protected].
In the event of a dispute that has not been resolved after a prior written complaint to SpacesArchiver, the consumer may use the consumer mediator identified below free of charge. The request must be submitted no later than one year after the written complaint and comply with the other applicable admissibility requirements.
Mediator: La Société Médiation Professionnelle
Address: Alteritae – 5 rue Salvaing – 12000 Rodez
Website: https://www.mediateur-consommation-smp.fr
Mediation is optional and does not deprive the consumer of the right to bring proceedings before a court.
The withdrawal feature available from the "My account" page, under "Credits" and then "Purchase history", is the simplest way to exercise this right. The form below does not need to be completed when that feature is used.
The consumer may also use this form or send any other unambiguous statement expressing the decision to withdraw by email to [email protected] or by post to the address below.
Please complete and return this form only if you wish to withdraw from the contract.
For the attention of:
SpacesArchiver – 1 Rue Marguerin, 75014 Paris, France
I hereby give notice of my withdrawal from the contract relating to the following service:
Signature (only if this form is sent on paper):
Date:
Users, third parties and authorities may write to [email protected]. Reports concerning potentially unlawful files or uses are handled under Article 7. This voluntary channel does not prejudge whether SpacesArchiver qualifies as an intermediary service, hosting service or online platform under Regulation (EU) 2022/2065.
This policy explains which personal data are processed in connection with the use of SpacesArchiver and how such data are protected.
The data controller is the publisher of the service, as identified in the "Legal Notice" section.
GDPR contact: [email protected]
Depending on how you use the service, we may process the following categories of data:
Participant data comes from public Spaces and the associated public metadata necessary for the operation of the service. The public nature of a Space does not mean that it is free of rights or that every reuse is permitted.
Important: audio processed through the service may contain personal data, including the voice or statements of participants; its use must comply with applicable laws and the rights of third parties.
SpacesArchiver acts as controller for operations whose purposes and means it determines, including collection of the necessary public URL and metadata, temporary generation of the audio file, secure delivery and deletion. This responsibility does not disappear merely because a user requests the operation.
For a participant who is not a service user, processing strictly necessary to generate and temporarily make the file available relies on SpacesArchiver's legitimate interest in providing the service, subject to the rights and freedoms of the person concerned. This interest is balanced against the temporary nature of the processing, the absence of public availability through SpacesArchiver, controlled access and the objection and removal mechanism described below.
SpacesArchiver performs no transcription, subtitle extraction, voice recognition or authentication, biometric template creation, profiling, semantic analysis, model training, public audio indexing, advertising use or attempt to infer sensitive characteristics from voices or statements.
A Space may incidentally contain special categories of personal data within the meaning of Article 9 GDPR. The service is not designed to target, extract or infer new information from such data. The exception for data manifestly made public can apply only to information that the data subject has themselves, by a clear positive act and knowingly, chosen to make accessible to an indefinite public. The mere fact that a Space is presented as public is therefore insufficient for all statements it contains, particularly where a third party discusses sensitive information concerning another person.
The user must not request a capture mainly intended to collect or exploit data falling under Article 9 GDPR. Where SpacesArchiver is informed that a request mainly pursues such a purpose, the request may be refused. Where SpacesArchiver is informed that a file contains sensitive data not covered by an applicable exception, it blocks access and deletes the file as soon as possible. Particular care is taken in situations involving vulnerable persons or minors.
The user remains responsible for the lawfulness of the request and any subsequent retention, disclosure or reuse. That responsibility does not transfer SpacesArchiver's own obligations to the user.
Information for participants is made publicly available in this section because SpacesArchiver generally does not have their individual contact details. Where individual information is possible and required, it is provided in accordance with the applicable arrangements.
A participant, Space host or rights holder may request access, objection, restriction or erasure by writing to [email protected] and providing the Space URL or identifier, their role and, where possible, the relevant period. While a sufficiently precise request is reviewed, SpacesArchiver may block access to the file or delete it before its automatic expiry.
We process your data to:
Account and authentication data, the URL or identifier of the requested Space or the public identifier of the host being searched for and, in the event of a purchase, the information necessary for payment are required to create the account, perform the service or process the order. Without them, the relevant operation cannot be carried out.
Newsletter subscription is optional and does not affect access to the service. Information provided to support is also optional, but a request that is not sufficiently precise may not be processed.
Internally, access to data is limited to authorized persons according to their duties and need to know.
Your data may be transmitted, to the extent necessary for the performance of their duties, to our technical service providers involved in payment, authentication and account management, hosting, security, fraud and abuse prevention, transactional email delivery, technical audience analytics, error diagnostics, availability monitoring, and the operation, maintenance and support of the service.
Your data may also be disclosed to administrative, judicial, or public authorities lawfully empowered to receive them, where required by law or by a legally grounded request.
We do not sell your data.
Depending on the operation, a provider may act as processor or as an independent controller for purposes it determines.
Some of our technical service providers may process certain data outside the European Union or the European Economic Area, in particular for hosting, authentication, payment, transactional email delivery, technical audience analytics, error diagnostics, availability monitoring or service support.
Where such transfers exist, they are governed in accordance with the GDPR by an appropriate mechanism, such as an adequacy decision of the European Commission or, failing that, standard contractual clauses or any other mechanism recognized as valid.
Additional information on such transfers may be obtained on request at: [email protected].
Account data are retained for the duration of the account's activity. When an erasure request is accepted, they are deleted from active systems without undue delay.
Evidence of acceptance of the terms and acknowledgment of the privacy policy is retained for the duration of the account's activity. When an erasure request is accepted, this data is deleted from active systems. Evidence linked to an order may remain associated with contractual or financial documents retained for the applicable statutory periods.
The Stripe customer profile is deleted when an erasure request is processed where no retention is necessary. Payment, invoicing and accounting evidence subject to a legal obligation remains retained for the applicable periods.
Application logs are retained for no more than fourteen (14) days in active systems and may remain for up to an additional fourteen (14) days in encrypted backups. Infrastructure security logs are retained for no more than one hundred and eighty (180) days. Longer retention is permitted only when necessary due to an incident, fraud, dispute, or legal obligation.
Each authorized user has a download period of 24 hours. Temporary technical files are deleted when they are no longer necessary for an active access period, subject to the time required for their purge. They may be deleted earlier following a substantiated report or retained separately where required by a legal obligation or a request related to a dispute.
The usage history displayed in the dashboard, metadata associated with Spaces, Space identifiers, Space URLs, and technical events linking an operation to a Space are deleted from active systems no later than twenty-eight (28) days after their collection or the relevant operation, unless a legal obligation, incident, fraud, dispute, or legally grounded preservation request requires otherwise.
Credit history may be retained beyond twenty-eight (28) days in order to handle a claim, justify a balance, or comply with our contractual, accounting, or legal-defense obligations. This history is then dissociated from the relevant Spaces: identifiers, capture references, and metadata that can identify a Space are deleted.
Credit lots and their movements remain in the active database for as long as they are needed to establish or use the account balance. Once a lot or operation has been exhausted or closed, its detailed evidence is retained under restricted access for five years. A minimal financial projection and the necessary payment, invoicing or refund records are retained for ten years from the close of the relevant financial year. References that link a movement to a Space are dissociated no later than twenty-eight (28) days afterwards. Detailed technical payment events are deleted at the end of the retention period applicable to the corresponding detailed lot, after the necessary minimal financial projection has been created.
Withdrawal requests, credit reservations and evidence of their processing are retained under restricted access for five years after closure. Financial records relating to a refund are retained for ten years from the close of the relevant financial year.
Ordinary support exchanges are retained while the request is being handled and are then deleted or anonymized no later than six months after the last useful exchange, unless longer retention is necessary due to an incident, dispute or legal obligation.
Newsletter subscription data are retained until consent is withdrawn and, at the latest, for three years from their collection or the last contact initiated by the person. A message sent by SpacesArchiver does not, by itself, extend this period. Minimal information may then be retained on a suppression list solely to prevent further unwanted messages. Proof of consent is retained for the period necessary to demonstrate compliance with our obligations and handle any dispute.
Exchanges relating to the exercise of rights and the associated minimal technical report are retained separately, under restricted access, for five years from closure of the case and are then deleted. At that time, only strictly necessary elements may be retained for longer where a dispute, investigation or proceeding is still ongoing, or where required by law. They are deleted as soon as that retention is no longer justified.
After an account is deleted, a minimal technical closure marker comprising the pseudonymous account identifier, the case fingerprint, and the closure and expiry dates is retained under restricted access. Its initial expiry is set at ten calendar years and fourteen days after account closure: ten years to cover the retention period for financial evidence to which it may need to be linked, plus the maximum backup rotation period. This expiry is not automatically renewed.
The marker is used solely to prevent a late event or backup restoration from recreating deleted data and, where necessary, to reconcile a payment received after closure. Where such a payment is received, the marker and its separate technical evidence are retained until the later of the deadlines necessary to process and evidence that payment: ten years and fourteen days after the payment or the applicable accounting deadline. An unresolved review or a legally grounded preservation hold also suspends their deletion only for as long as necessary.
While a late payment is being processed, the evidence may remain linked to the internal account identifier only until the technical acknowledgement confirms reconciliation or refund. The identifier is then removed from the evidence, which retains only a pseudonymous link. The marker and associated evidence are deleted once their deadlines have expired, the related reviews have been resolved and no documented hold remains applicable.
After deletion from active systems, the affected data and files may remain in encrypted, access-restricted technical backups for a maximum of 14 days. These copies are not accessible through the service, are not reused and expire automatically according to the backup rotation cycle.
A documented preservation hold may suspend a deletion deadline only for the data necessary for a live dispute, investigation, proceeding or legal obligation. When the hold ends, the data are deleted in accordance with the applicable deadline and are not retained indefinitely.
SpacesArchiver does not use advertising cookies or advertising audience measurement cookies.
Cloudflare Web Analytics is used to obtain aggregate traffic and performance statistics. This solution uses no cookies, local storage or fingerprinting technique to measure audiences.
The service also uses cookies or local storage necessary for its operation and security, in particular for authentication, session management, language preference and temporary download security. The language preference may be retained for twelve months.
No pseudonymous device or browser identifier and no fingerprinting technique is used to allocate or protect promotional credits. Prevention of repeated use relies on account-related controls and the technical limitations described above.
We implement technical and organizational measures appropriate to the risks to protect your data, including access controls, encryption in transit, logging and anti-abuse measures. As no method is infallible, we cannot guarantee absolute security.
In accordance with the GDPR, you have in particular the following rights, under the conditions provided by the applicable regulations:
To exercise your rights: [email protected]
Proof of identity may be requested in the event of reasonable doubt. We generally respond within one month, which may be extended by two months in the event of complexity or a high number of requests.
You may also lodge a complaint with the CNIL.
This policy may be updated to reflect changes in regulations, processing operations, features or service providers. Its last-updated date appears at the top of this page.
Where a substantial change affects the information provided or users' rights, users are informed by an appropriate means before it takes effect where required by law. New consent is obtained where the relevant processing is based on consent and the change requires it.
SpacesArchiver operates using a system of digital credits. The general rules relating to credits, pricing, and payment are defined in the Terms of Use / Terms of Sale.
Credits corresponding to captures validly completed and resulting in the provision of a usable audio file are considered used for balance tracking. The consequences of this use for any refund are determined under the conditions below.
Credits corresponding to an operation that failed due to a technical incident attributable to SpacesArchiver give rise to a re-credit or, as appropriate, to another suitable measure to restore conformity, in accordance with the rules set out in the "Credit operation – pricing" section.
Where the right of withdrawal is validly exercised within the statutory period, SpacesArchiver refunds the sums paid, less, where applicable, the amount corresponding to the service supplied until the decision to withdraw was communicated. This amount is payable only if the consumer expressly requested performance to begin before the end of the withdrawal period and received the information required by law.
Where these conditions are met, the amount corresponding to the service already supplied is calculated pro rata based on the number of validly used credits compared with the number of credits included in the purchase and the total price paid. Unused credits give rise to reimbursement of the corresponding share. If the express request for early performance or the legally required information was not obtained, no amount is payable for the service supplied before withdrawal.
Where all credits were used before the request, the right of withdrawal may be considered lost only if the contract was fully performed and all statutory conditions are met, including the express request for early performance and prior acknowledgement of the loss of that right. Use of all credits is not, by itself, sufficient to cause that loss.
Where a withdrawal request is recorded from the purchase history, the credits still available and concerned by the purchase are deducted immediately from the user account. The refundable amount is then determined according to the credits so deducted, on a pro rata basis according to the price paid. Following this traceable reservation of refundable credits, the corresponding refund is automatically initiated through Stripe. A technical incident, a Stripe status that is still pending or a reconciliation discrepancy triggers a review without removing or reducing the consumer's rights.
Outside the refund cases provided for by law, these terms or the legal guarantee of conformity, the consumer has no general right to a refund for a mere change of mind after the withdrawal period has expired. SpacesArchiver may nevertheless grant an exceptional commercial measure.
Where no usable audio file is supplied, including because of unavailability, deletion, restriction or limitation affecting X.com or the source Space, the corresponding credit is not definitively consumed or is restored. This does not limit the legal guarantee of conformity, the right of withdrawal where applicable, or any other mandatory consumer right.
Throughout the applicable withdrawal period, a free feature is available from the "My account" page, under "Credits" and then "Purchase history", for every purchase that remains eligible. After the request is confirmed, SpacesArchiver sends the consumer, without undue delay and on a durable medium, an acknowledgement stating in particular the content of the declaration and the date and time when it was sent.
The consumer may also exercise this right using the standard form included in the Terms of Use / Terms of Sale or any other unambiguous statement sent to [email protected].
To identify the relevant purchase, the declaration must specify:
The absence of a Stripe reference does not prevent withdrawal where the purchase can be identified unambiguously from the other information provided.
Where a valid withdrawal gives rise to a refund, it is initiated through Stripe to the original payment method, at no cost to the consumer and no later than fourteen (14) days from the date on which SpacesArchiver is informed of the decision. Its status is tracked until confirmation by Stripe. The time needed for the funds to become available after the refund is initiated depends on the bank or payment method used. A processing anomaly is reviewed and does not constitute a refusal of a refund that is due.
In the event of the definitive shutdown of SpacesArchiver, users holding unused purchased credits will be notified by email at least thirty (30) days before the effective shutdown date. During this period, they may request reimbursement of their unused purchased credits at [email protected], calculated on a pro rata basis according to the initial purchase price. Credits obtained through a promotional code have no monetary value and are not refundable.
A temporary suspension of an account does not delete the credits associated with it. If SpacesArchiver permanently closes an account, purchased unused credits are handled under the "Suspension or closure of an account" section of the Terms of Use / Terms of Sale.
Where a force majeure event permanently prevents the service from being supplied or continues for more than thirty (30) days, purchased unused credits may be refunded pro rata based on the price paid, in accordance with the "Force majeure" section of the Terms of Use / Terms of Sale.
Trade name: SpacesArchiver
Publisher and Publication Director: Michel Crispino EI
SIREN: 837 894 211
Address: 1 rue Marguerin, 75014 Paris, France
Email: [email protected]
Website: https://spacesarchiver.com
Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen
Germany
Phone: +49 (0)9831 505-0
Independent service, not affiliated with X (formerly Twitter).